Adele Gutman Milne, the host of the Hospitality Reputation Marketing Podcast, has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by HSMAI for achieving exceptional results, driving revenue through Guest Experience and Reputation Cultivation. As the former VP of the Library Hotel Collection, Adele led the team that repeatedly earned the #1 highest guest satisfaction rating of any luxury hotel brand in the world as reported by ReviewPro, the four top rated hotels in NYC, some the top-rated hotels in the US, Czech Republic, Hungary, and Canada, as well as the #1 rated Hotel in the World on Tripadvisor in 2017. Adele now consults hoteliers on how to increase profitability and decrease stress by shifting from management to guest-centric leadership.
Creating Alignment to Boost Loyalty, Drive Engagement & Grow Revenue
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